Answered · Booked · Logged
Your next customer messaged at 9:47pm.
People book with whoever answers first. Conciergr answers in seconds, day and night, and takes the booking — you win customers you'd have lost, and nobody spends the evening glued to the phone.
Fig. 1 — a real conversation shape21:47–21:49
Asked at 9:47pm, answered from the business's own price list, booked by 9:49pm.
The reality today
A missed enquiry costs you twice.
Something made that parent message you: the ads you ran, the flyers, years of word of mouth. That's the first cost, and you already paid it. Then the message lands at 9pm while you're mid-class, gets read and forgotten, and by Thursday they've signed up with whoever replied on Tuesday. That's the second cost, and it's the expensive one.
Hiring more admin doesn't fix it. The messages don't stop at 5pm, the person asking won't wait until Monday, and when whoever holds the phone is off sick, the line goes quiet.
Work out what one signed-up customer is worth to you over a term. Then count the evening messages sitting unanswered in your WhatsApp right now.
What changes
One assistant on the line. Your team stays in charge.
Your prices, timetable and policies live in a Google Doc and Sheet in your Drive. The assistant reads them and answers from nothing else; it never writes to them, and it's designed never to invent. Change a price and it follows within minutes.
Replies appear in your WhatsApp Business app like normal sent messages. Staff see every conversation and can step in any time. No new inbox, no new logins, nothing to learn.
Pick your voice, from properly casual to strictly formal, and change it whenever you like. Same knowledge, your tone.
Complaints and anything sensitive go straight to your team, flagged and in full context. If an update to your documents ever breaks, the assistant keeps serving the last good version and tells you, rather than guessing.
Every reply, logged with its source.
Every reply is logged with the exact section it came from, so you can check its working. And if it ever says something about your business that your documents don't support, that month is on us — the subscription fee is waived. The log settles it.
What's included
Start with the front desk. Switch the rest on when you're ready.
Front Desk
Instant answers to the questions that eat your day: schedules, prices, availability, policies. Text or voice notes, day or night.
- Replies in seconds, 24/7
- Voice notes understood
- Every reply source-logged
- Human handoff for anything sensitive
Follow-Up
The messages nobody has time to send. Someone who enquired Tuesday and went quiet gets one gentle, well-timed nudge on Wednesday — while the interest is still warm, never a nagging drip.
- Quiet-enquiry nudges
- Post-visit and post-trial follow-ups
Reviews
Customers who have signed up are asked for a Google review two days after their visit, with your review link. Each Branch can have its own Review Link, with your business link as the fallback. Reviews are what fill next term's classes.
- Timed review requests
- One ask per customer — never a nag
Bookings
The assistant offers to book, collects who's coming and for what, sends the complete request straight to your inbox, and reminds the customer the day before. No new booking system to learn.
- Booking details captured in chat
- Delivered by email to your designated person
- A reminder the day before the visit
Know Your Pipeline
Every enquiry tracked from first message to signed up, so you see what the line brings in rather than guessing from anecdotes.
- Lead capture and stages
- What people actually ask, counted
- A weekly digest, not a dashboard chore
Every new customer starts with 30 days of the full product — the Front Desk answering from your own documents, every module switched on. Keep what you need, module by module, from £49 a month flat.
For your business
Built for businesses that live on WhatsApp.
Conciergr was built alongside tuition and enrichment centres in Singapore, and today it answers parents across more than 30 locations about schedules, fees and trial classes, every day. If your enquiries look like theirs, it will feel made for you.
Tuition centres
Fees, timetables, trial bookings: answered per branch, without your team touching the phone.
See how →Swim schools
Class levels, ages, what to bring, taster sessions: handled while you're on the poolside.
See how →Dance studios
Timetables, drop-ins, kids' classes, term dates: answered mid-class, in your studio's voice.
See how →Get started
Join the waitlist.
evenings off, finally!
We're onboarding a small number of businesses at a time, so every launch gets proper attention: ten spots between this autumn and the end of 2026. Leave your email and we'll write to you when your spot opens. That's it.